Frequently Asked Questions

Please refer to the FAQs below for any questions you may have. If you still have a question not listed here, you can contact Customer Support listed on the page.

Common Questions

Why do I need a permit?

A permit will now be required for access to all Nuveen Natural Capital's Oregon and Washington properties.

What is a Recreational Permit?

A Permit grants the Permittee the right to recreate on Nuveen Natural Capital's property within the defined Permit Area(s). The Permit Area is non-exclusive so there will be other permittees in the Permit Areas at any time.

What does the permit cover?

Hunting, Fishing, Hiking, Bicycling, and Horseback Riding

What is the Permit Term and how long is it?

The permit term will be annual, running June 1st thru May 31st of the following year. The permit term is set and does not change based on the time frame you acquire the permit. You can acquire the permit at any time during this time period.

Who is allowed on the property with me when I acquire a permit?

Permit Holder & his/her “Family Companions”. Family companions are defined as one (1) legally married spouse or domestic partner and up to ten (10) related minor children.

Do I have to renew my permit annually?

Permits are not renewable, you will have to actively apply for a new permit each year. Note, we send out renewal reminder emails annually to current permit holders.

Can my permit be transferred?

No. Permits are not transferable, able to be gifted or to be sold. Anyone over the age of 18 can obtain a permit on their own with a valid email address.

Will I get my permit via mail?

Once you process your permit it will be available immediately to print directly from your online account. A paper copy will NOT be mailed to you. If you do not have access to a printer or computer, please visit a public access center, such as your local library or similar establishment.

What is a Restricted Entry Area?

Active operating areas will have restricted access. Periods of high fire danger may result in access restrictions across the entire tree farm.

Are defined time frames for access? Is night hunting allowed? Night recreation allowed?

Defined access times are one hour prior to sunrise to one hour after sunset. No night hunting or night recreation allowed.

Is alcohol allowed on the premises?

Use or possession of alcohol or drugs is prohibited.

Is camping allowed?

No camping is permitted in the Permit Area at any time.

Are campfires allowed?

No. Use of fire for any activity is NOT allowed.

Are there defined permit access points?

Yes. Please refer to the dynamic maps available in your online account to view the gate points. Access is limited to non-motorized access only. Any gate open outside of the TMA is for timber-related activities only.

Are there certain items not allowed with my permit?

Non-Motorized access only with the exception of limited motorized access during general rifle deer and elk seasons.

Accessing areas that are clearly marked closed for reasons, such as fire danger, extreme conditions, road construction, etc...

No Fireworks.

No Alcohol/Drugs- use or possession.

No Littering or Garbage Dumping.

No Fires- campfires, cooking fires, warming fires, etc...

No Camping.

No Trapping.

What if there is an emergency in a permit area?

In the event of a life-threatening emergency (i.e. wildfire, shooting incident, etc.), please call 9-1-1 immediately and then follow up with our permit support team by calling 980-288-5095 during business hours (8 AM – 5 PM ET).

Should I report someone if they do not have a permit and how?

Is smoking allowed on the permit area?

No. Smoking is not allowed within the permit area at any time.

Are dogs or other animals allowed in the permit areas?

Yes. Dogs and other domestic pets are allowed in the permit as long as the Permittee has control at all times.

Can I ride an e-bike in the permit area?

Non-modified Class 1 E-bikes are only permitted in the designated area around the Klootchy Creek Bike Park. Please refer to the map for location and boundaries. This is new as of December 2, 2023. No other electric motorized vehicles including Class 1 E-bikes are allowed on the property.

Will additional gates be open for vehicular access for hunting season?

If there are special gates or access open for certain activities, we will send out a permittee notification and post the notice on the Notifications section of the website.

What if I draw an Elk Tag that includes special access?

Special access is given to individuals that draw 210, 210A1, and 2102A tags. All individuals in receipt of these tags will receive a letter from Oregon Fish and Wildlife during the prior summer with information. If you did not receive your information, you can contact our office with your name and contact information to get the details. Note, we do not offer any additional access to anyone that purchases a tag etc. We ask that you do not make inquiries about this, as we will NOT offer keys outside of this program.

How will I be notified of events such as fire or closures on the permit area?

If there is a closure of the entire permit area or specific guidelines you must follow to recreate these will be sent out via email notification to all permit holders and then posted in the notification area on the website. We also encourage you to sign up for text notifications when you sign in to renew your permit if you have not already.

What if I no longer use the email address my account was created using?

A valid email is essential for having and creating a permit. We send important information/notices via email, and you can reset your password via email to gain access to your account. If your email is compromised or you need to change it, contact Orbis permit Support Team at 980-288-5095 during business hours (8 AM – 5 PM ET) or email us your request at [email protected] .

What do I do if I used my email for my account and other individuals account and cannot gain access to one of the accounts?

We recently updated our security, and each individual account will have to have a separate email address. Please contact Orbis permit Support Team at 980-288-5095 during business hours (8 AM–5PM ET) or email us for assistance at [email protected] .

Customer Support

For permit questions or technical support, contact:

8809 Lenox Pointe Drive, Suite B
Charlotte, NC 28273

: (980) 288.5095

: [email protected]

: Monday - Friday: 8:00 AM to 5:00 PM ET

User Guides

How to Create an Account

How to Obtain a Permit